Legal

Return & Refund Policy

Last updated: June 14, 2026

中文摘要：出于卫生与安全，香水仅在 未拆封、未使用、原包装与封膜完好 的前提下，自收货起 14 天内 可申请退货。已拆封/已使用香水、试香套装与样品、礼品卡属最终销售不可退。退货前请先邮件 info@underxperfume.com 取得退货授权与地址，勿自行寄回。破损/错发/缺件请 7 天内 带照片联系，我们免费补寄或全额退款。退款原路退回,约 5–10 个工作日。以英文版为准,且不影响你所在地不可放弃的法定消费者权利。

1. Overview

We want you to love your fragrance. Because perfume is a hygiene- and safety-sensitive product, our return rules are designed to protect every customer while remaining fair. This policy explains when and how you can return an item, how refunds work, and what to do if something arrives damaged.

2. Return eligibility

You may request a return within 14 days of delivery if all of the following are true:

• The item is unopened, unused, and undamaged, with any seal/shrink-wrap intact.
• It is in its original packaging with all inserts and components.
• You can provide proof of purchase (order number or confirmation email).

3. Non-returnable items (final sale)

• Opened or used fragrances, or items with a broken seal (for hygiene and safety reasons).
• Discovery sets, samples, and testers.
• Gift cards and items marked "final sale" or received as a free gift with purchase.

4. How to start a return

Email info@underxperfume.com with your order number and the item(s) you wish to return, and tell us the reason. We will confirm eligibility and send return instructions and the return address. Please do not ship anything back before receiving our confirmation — unauthorized returns may not be accepted or refunded.

5. Return shipping

Unless the return is due to our error (wrong or defective item), you are responsible for return shipping costs. We recommend a tracked, insured method; we are not responsible for returns lost or damaged in transit before they reach us.

6. Inspection

Once we receive your return, we inspect it (usually within 2–5 business days). If it does not meet the eligibility conditions above, we may decline the return or offer a partial refund, and we will explain why.

7. Refunds

• Approved refunds are issued to your original payment method.
• After approval, refunds are typically processed within 5–10 business days; your bank or card issuer may take additional time to post the amount.
• Original shipping charges are non-refundable unless the return is due to our error.
• A refund covers the price of the returned item(s) only.

8. Exchanges

We do not process direct swaps. The fastest way to get a different item is to return the eligible original for a refund and place a new order.

9. Damaged, defective or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@underxperfume.com with photos of the item and packaging. We will arrange a free replacement or a full refund (including shipping) at no cost to you.

10. Order cancellation

If you need to cancel, contact us as soon as possible. We can usually cancel and fully refund an order before it is dispatched. Once an order has shipped, it must be handled under the return rules above.

11. Late or missing refunds

If you haven't received an approved refund, first re-check your bank account, then contact your card issuer or payment provider, as posting can take time. If you still have not received it, contact us and we'll help.

12. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under the law of your country of residence. For example, consumers in some regions (such as the EU/UK) have a statutory cooling-off period; note that, for hygiene reasons, sealed cosmetic goods that have been unsealed after delivery may be excluded from that right under applicable law.

13. Contact

Questions about a return or refund? Email info@underxperfume.com and we'll be glad to help.