Legal

Shipping Policy

Last updated: June 14, 2026

中文摘要：商品自中国发出，当前配送至美国。下单后 1–3 个工作日内处理；标准配送 $12（约 7–14 个工作日）、加急 $30（约 3–5 个工作日）。美国对 $800 以下个人物品通常免进口关税；如产生税费由收件人承担。发货后提供物流追踪号。地址务必填写准确——发货后无法修改。香水含酒精按危险品合规渠道运输，个别偏远地区或信箱地址可能受限。以英文版为准。

1. Overview

This policy explains how we ship your order, how long it takes, what it costs, and what happens with customs and delivery issues. Orders ship from China.

2. Where we ship

We currently deliver to the United States. We are expanding to additional countries; available destinations are shown at checkout. If your country is not listed yet, it is not available for now.

3. Processing time

Orders are processed and prepared within 1–3 business days after successful payment. Orders placed on weekends or public holidays are processed on the next business day. During launches, sales, or peak periods, processing may take a little longer; you'll always receive a shipping confirmation once your parcel is on its way.

4. Methods, rates & delivery time

Rates and the methods available are shown at checkout based on your address. Transit estimates begin once the order ships and are not guaranteed — they can be affected by customs and carrier conditions. From time to time we may offer free-shipping promotions, which will be stated on-site.

5. Customs, duties & taxes

For shipments to the United States, personal-use parcels valued under USD 800 generally enter free of import duty. If any duties, taxes, or customs fees do apply to your shipment, they are the recipient's responsibility and are not collected at checkout unless explicitly stated. Customs policies vary and are outside our control; please check your local rules if unsure.

6. Order tracking

Once your order ships, we email a tracking number. Please allow 24–48 hours for the first tracking update to appear. You can also view order status in your account.

7. Shipping restrictions

Fragrances contain alcohol and are classified as regulated/limited-quantity goods for transport. We ship them only through carriers and packaging that comply with applicable dangerous-goods rules. As a result, certain remote areas, PO boxes, or military/parcel-locker addresses may be restricted or require an alternative address. If we cannot ship to your address, we will contact you.

8. Delays

We are not responsible for delays caused by carriers, customs clearance, weather, or other events beyond our control. If your parcel appears stuck, contact us and we will help investigate with the carrier.

9. Lost or damaged parcels

If tracking shows delivered but you cannot locate the parcel, please check with neighbors/building management and your local carrier first, then contact us. For parcels lost in transit or arriving damaged, contact info@underxperfume.com within 7 days of the expected/actual delivery date with any photos, and we will arrange a replacement or refund.

10. Incorrect address & undeliverable parcels

Please double-check your shipping address at checkout — we cannot change it once an order has shipped. Parcels returned to us as undeliverable (incorrect/incomplete address, refused, or unclaimed) can be re-shipped at the customer's cost or refunded minus the original shipping charge.

11. Contact

Shipping questions? Email info@underxperfume.com.